WE ARE NO LONGER ACCEPTING APPLICATIONS FOR THIS ROLE.
About the Role
As the Bike Match Coordinator for BikeMatchWCN, you will be the main staff coordinating the BikeMatch program founded by the Women’s Cycling Network between May – September 2023. This means you will be working closely with the Women’s Cycling Network team to ensure that the day to day operations for the Bike Match website and app are running smoothly, and attend weekly check-ins with the Cycle Toronto team to provide updates and track your progress.
You will also be working closely with stakeholder partners in the program, and will be organizing, coordinating, and attending all in-person events related to the bike match program. Our ideal candidate has great organizational skills, is able to produce communications and promotional material, is action-oriented, collaborative, and comfortable interacting with the public on a daily basis.
Terms of Employment
- Part-time contract position, with a commitment of 20 hours per week
- Position duration: May 1, 2023 – September 30 2023
- Training period: Mid – end April 2023
- Hourly wage: $23.15 / hour
- Reports to: Engagement Lead, Cycle Toronto
- Location: The job will be carried out in a hybrid format. The coordinator will be required to do site visits upon the request of partner Bike Hubs. The coordinator should therefore be living in the City of Toronto, and be able to travel to different parts of the city to visit partner hubs and community organizations.
- Hours: Commitment and flexibility to working on weekends, and fixed hours one day per week, with flexibility to work throughout the week with the hours left over.
- Equipment: a laptop will be provided to the coordinator, if needed.
- Cell phone usage subsidy per month (up to $50).
Responsibilities
Administrative
- Learn and maintain the bikematchWCN app and troubleshoot any internal issues with the developer, or problems faced by current or potential clients of the bike match program. (ongoing)
- Troubleshoot automated and manual processes with Bike Hubs and App developer (if needed) to address issues that arise with the program (Ongoing).
- Monitor [email protected] and respond to and resolve any queries. (Ongoing)
- Train and assist Bike Hub staff or volunteers on administrative tasks such as loading bikes, setting up bike pick-up events or special giveaway events (Pre-2023 launch and ongoing). When staff is not available, assist with uploading and updating the data.
- Collect key data for the bike match program, pre-determined metrics by the partners and Cycle Toronto. (ongoing)
Outreach and Engagement
- Assist Bike Hubs with pick-up events and promote programming offered at the Hubs to BikeMatch participants (Learn-to-rides, group rides, bike mechanics, etc.) (Ongoing)
- Help coordinate, promote, and attend the bike match events hosted by partner bike hubs to ensure the event runs smoothly, and troubleshoot any issues that arise with the app or other logistical issues.
- Support a promotion campaign for the program for both recipients (to register) and donors. (to drop off bikes). (Pre-2023 launch and ongoing)
Communications
- Create social media posts to promote success stories and profile recipients and donors, and keep track of social media interactions on different platforms. (Ongoing)
- Work with Bike Hubs, the Women’s Cycling Network and other partners to develop a participant survey that will be sent to recipients once they have picked up their bike. (ongoing)
- Make recommendations to Bike Hubs, WCN, App developer and other partners on program improvements based on experience queries and survey results. (Ongoing)
- Analyze and report on survey results and program results to Bike Hubs, WCN and other partners on a regular basis. (Ongoing)
Qualifications
- Education / Work experience: No specific education requirements. Experience in event coordination, project management, or past coordinator experience is strongly recommended. Experience working with or within charities or not-for-profit organizations is considered an asset.
- Computer proficiency: Experience with MS Office Suite: Word, Excel, PowerPoint. Experience using Google platforms: Mail, Calendar, and Drive. Experience in using Canva or other design platforms. Experience working with databases, content management systems, and HTML considered strong assets.
- Social equity: Commitment to principles of equity, diversity, and inclusion. Demonstrates professionalism in working with a variety of stakeholders of diverse interests and backgrounds
- Resourceful: Ability to work independently with great problem-solving skills
- Organizational skills: Can prioritize multiple projects under competing deadlines.
- Interpersonal skills: Good with communicating with the public and interacting with different kinds of people and people of all age groups.
- Communication skills: Able to write and run social media posts and campaigns, and engage with supporters and donors of the bike match program with ease.
- Leadership skills: Able to take charge of tasks and carry them out independently, and work collaboratively with different stakeholders effectively
Cycle Toronto is committed to taking every precaution to protect the health and safety of its staff, volunteers and community. As such, we follow all Toronto Public Health Guidelines and expect all contractors to comply. It is strongly recommended that contractors stay up-to-date with COVID-19 vaccine doses, including any booster(s) when eligible.
Application process
To apply, send your resume and cover letter in one PDF application outlining why this role at Cycle Toronto is of interest to you to [email protected] with the subject line “Bike Match Coordinator” by April 10th, 2023. We will aim to hold video interviews over Google Meet or Zoom shortly thereafter. We thank all applicants for their interest but only those selected for an interview will be contacted.
Cycle Toronto is committed to equity and inclusion. We seek to develop a diverse and talented staff team that reflects our city's diverse communities. Black, Indigenous, and People of Colour, people with disabilities, and people of diverse gender expression are encouraged to apply. Accommodation in the hiring process and during employment will be provided in accordance with Ontario’s Human Rights Code.
About the Bike Match Program
Modeled after U.S. programs created to get bicycles into the hands of essential workers, BikeMatchWCN was developed by the Women's Cycling Network to provide bikes to women as “wheels of empowerment”. Since launching in 2020, the program has exceeded all expectations thanks to the generosity of people in Toronto who donated bikes they didn’t need.
About the Women’s Cycling Network
The Women's Cycling Network works to promote cycling as wheels of empowerment for women of all backgrounds, and especially for those whose culture prohibits them from learning to ride a bike.
They bring together women who are new to biking and experienced cyclists, serving both newcomers to Canada as well as long-term residents, with the goal of helping those who identify as female feel safer getting around by bike.
