Reporting Snow in Bike Lanes

Pile of snow in bike lane on Simcoe

Reporting Snow in Bike Lanes

 

Snow clearing standards

Map of current cycling snow routes maintained by the City of Toronto.

Currently, the City clears bike lanes based on the type of infrastructure under these guidelines:

Road Category When does the City start plowing?    How many hours after the snow stops falling will it take to clear?
Cycle Tracks 5.0 cm 6-8 hours
Arterial roads and streetcar routes 5.0 cm 6-8 hours
Collector roads, bus routes and local streets with hills     5.0 cm – 8.0 cm 8-10 hours

 

How to report issues:

Contact the City through 311 if a road has not been cleared in the appropriate timeframe or needs to be re-cleared. The most effective way to do this is to include a picture and address if possible. If you don’t have these, do your best to describe the location with the road name, nearby intersections and adjacent businesses. You can contact 311 by email, phone, Twitter, or through an online form.

Note: Snow clearing on streetcar platforms such as the ones on King St and Roncesvalle Ave is the responsibility of the TTC. They have a service complaint form you can use to report issues with winter maintenance.

Phone:

Within Toronto city limits: 311
Outside city limits: 416-392-CITY (2489)

Email:

  Roads
TO:    311@toronto.ca, cycling@toronto.ca
CC: info@CycleTO.ca

Twitter:

Tag these accounts to make sure the right people see your complaint.

Roads
@311Toronto @TO_Cycling @CycleToronto       

 

Streetcar Platforms
@TTCHelps @311Toronto @TO_Cycling @CycleToronto 

Read more:

Check out more cycling resources

Want to support winter cycling in Toronto?

If you value the advocacy work Cycle Toronto does, please consider becoming a member. Members help us have a strong voice at City Hall as well as supporting educational outreach, running cycling events, workshops and more. Learn about becoming a member.

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